Overview
At YOUUME, each jewelry piece is carefully packed and quality-checked before shipping. We only accept returns in case of genuine product damage, to ensure fairness to both you and us 💛
Refunds
Refunds are only processed if the item arrives damaged.
To request a refund:
- You must send us a clear unboxing video that starts before the package is opened and clearly shows the damage.
- Your request must be made within 24 hours of delivery.
Once approved, your refund will be credited to your original method of payment (e.g., credit/debit card, UPI) within a few working days.
Late or missing refunds
Haven’t received your refund yet?
Double-check your bank account or card statement
Contact your bank or payment provider — processing times may vary
Still need help? Reach out to us at [youumee003@gmail.com] and we’ll assist you.
Sale items
Only regular-priced items are eligible for refunds.
Unfortunately, sale or discounted items cannot be refunded or returned.
Exchanges
We do not offer exchanges unless the product is received damaged, and valid proof is shared through an unboxing video.
Please wait for our team to confirm before returning any item.
Need help?
We’re always happy to assist!
📩 Contact us at [youumee003@gmail.com] for questions about returns, refunds, or anything else.